Only defective or wrongly delivered items are eligible for exchange. Exchange only to same design.
Returns only accepted for items that is not unwashed, unaltered and unworn condition. Any further exchange will be accepted and allowed only for defective items only within 3 days of receipt (for both local and international orders). Shipping cost for the return will be borne by the customer.
Any refunds will be provided via original payment method used by customer to us. Cash refund for cash payments, Atome payments via Atome (which will take 5-10 working days upon refund initiated). Any refunds, will be initiated and processed within 5 working days.
During peak season (Ramadhan), exchange of defective items are not applicable via shipping. Exchange of defective items are only available at our physical shop (Bangi Shop Location : https://tinyurl.com/dobuyabaya) subject to availability.
However, customers are advised to notify us at email@example.com / +6 03 9212 8188 by quoting the order number and the product details.
Sale items and purchases made with discount coupons are non-refundable. Customers have to make sure the measurement of every part of the body fit the measurement of the given sizing chart because HQ does not entertain any exhange due to sizing mistake by customers.
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Do Buy Abaya Sales Team
Our Shop Location : https://tinyurl.com/dobuyabaya (via Waze Keyword - Do Buy Abaya)
Our Shop Landline : +6 03 9212 8188
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